Introduction to Our Privacy Policy
CivicGuard is committed to protecting the privacy and
personal information of our clients, partners, and website
visitors. This Privacy Policy outlines how we collect, use,
disclose, and safeguard information when you engage with our
services or visit our website. By clearly explaining our data
practices, we aim to provide transparency and build trust with
all our stakeholders.
Our Privacy Policy adheres to applicable data protection
laws in Singapore, ensuring that we comply with the highest
standards of privacy protection. We encourage all clients and
visitors to read this policy carefully to understand how
CivicGuard handles personal information responsibly and
ethically.
Information We Collect
CivicGuard collects only the information necessary to
provide high-quality services and maintain effective
communication. The types of data we may collect include:
Personal Information: Name, contact details (such as email,
phone number, and mailing address), job title, and company name.
Usage Information: Information about how you use our website,
such as pages visited, time spent on each page, and device
information.
Communication Records: Records of your interactions with our
team, including email correspondence, phone calls, and messages
sent through our contact form.
We collect this information through various methods,
including online forms, direct communications, and cookies
(which can be managed through your browser settings). CivicGuard
ensures that all data collection practices align with regulatory
standards.
How We Use Your Information
CivicGuard uses the information we collect to provide,
improve, and personalize our services. The main purposes for
which we use personal data include:
Service Delivery: To communicate effectively with clients,
understand their needs, and deliver the services they request.
Client Support: To respond to inquiries, provide assistance, and
offer relevant information about our services.
Marketing Communications: To inform you about our latest
updates, promotions, and news, if you have opted in to receive
such communications.
Website Improvement: To analyze usage trends and enhance user
experience on our website, ensuring it meets the needs of
visitors.
All personal data is handled with confidentiality, and we
only use your information in ways that are consistent with the
purposes for which it was collected.
Disclosure of Information to Third Parties
CivicGuard may disclose personal information to third
parties under specific circumstances, such as:
Service Providers: Trusted third parties who assist us in
delivering our services, including IT support, website hosting,
and communication services.
Legal Obligations: When required to comply with legal
obligations, such as responding to a court order, regulatory
requirement, or lawful request by public authorities.
Business Transfers: In the event of a merger, acquisition, or
other business restructuring, your information may be
transferred as part of the business assets, but only under
strict confidentiality conditions.
We ensure that any third party receiving your information
is bound by contractual agreements to safeguard your data in
line with our privacy standards and relevant laws.
Data Security Measures
Protecting the security of your personal information is a
top priority for CivicGuard. We implement a range of technical,
administrative, and physical safeguards to prevent unauthorized
access, use, or disclosure of data. Our security measures
include:
Encryption: Sensitive information is encrypted during
transmission and storage to protect it from unauthorized access.
Access Controls: Only authorized personnel have access to
personal information, and they are trained in data protection
practices.
Regular Audits: Our data protection protocols are regularly
reviewed and updated to ensure compliance with industry
standards and regulatory requirements.
CivicGuard is dedicated to maintaining robust security
standards to ensure that your data is safe and protected at all
times.
Your Rights and Choices
We respect your rights regarding the control and access to
your personal information. Under data protection regulations,
you have the right to:
Access Your Data: Request a copy of the personal information we
hold about you.
Correction Requests: Request corrections or updates to any
inaccurate or incomplete information.
Data Deletion: Request the deletion of your data, subject to
legal or contractual obligations.
Opt-Out of Marketing Communications: Choose not to receive
promotional messages by adjusting your preferences.
To exercise these rights, please contact us at
contact@CivicGuarda.com. CivicGuard is committed to honoring
your privacy choices and responding to your requests promptly.
Retention of Personal Information
CivicGuard retains personal information only for as long
as necessary to fulfill the purposes outlined in this Privacy
Policy or to comply with legal requirements. The duration of
data retention depends on the type of information and the
purpose of its collection, with timelines ranging from a few
months to several years for specific records.
When personal data is no longer needed, we securely delete
or anonymize it to protect your privacy. CivicGuard’s data
retention practices are designed to minimize the storage of
unnecessary information, ensuring that we retain only the data
required for legitimate business and legal purposes.
Updates to Our Privacy Policy
As privacy laws and industry standards evolve, CivicGuard
may update this Privacy Policy to reflect changes in our
practices and regulatory requirements. Any modifications to this
policy will be posted on our website, along with the updated
date at the top of the page. We encourage clients and website
visitors to review this policy periodically to stay informed
about how we protect personal information.
If we make significant changes to how we handle personal
data, we will notify clients directly through email or other
communication channels. CivicGuard is committed to maintaining
transparency in our privacy practices and ensuring that your
information is handled responsibly and ethically.
Contact Us Regarding Privacy Concerns
If you have questions, concerns, or complaints regarding
this Privacy Policy or our data protection practices, please
feel free to reach out to us. You can contact CivicGuard’s data
protection officer at:
Email: contact@CivicGuarda.com
Phone: +65 2873 5614
Address: 1 Raffles Place, #44-01 One Raffles Place Tower 1,
Singapore 048616